Returns & refunds

Not quite right? Every merchant on Elevate offers a return window — you'll find each merchant's policy on the product page and at checkout.

Per merchant

Return window, shown on each product

Original method

Refunds go back to your card

Tracked

Email updates at every step

How to return an item

The whole flow takes less than two minutes to start.

1

Find your order

Go to /order/track and enter your order number and email. You'll see every item you bought, grouped by merchant.

2

Select items & reason

Pick the items you want to return, choose a reason, and add photos if the item is damaged or wrong. Submit one request per merchant.

3

Ship it back

The merchant will email you a return label or pickup instructions. Pack the items in original condition and send them off.

4

Get your refund

Once the merchant receives and inspects the return, your refund is issued to the original payment method.

What you can return

Items must be unworn, unused, in their original packaging, with all tags still attached. Some merchants may have stricter conditions — check the merchant's policy on the product page.
If an item arrives damaged, defective, or different from what was ordered, you can return it within the merchant's return window at no cost to you. Upload photos when submitting the request so we can process it quickly.
If you received the wrong item, raise a return request and we'll arrange a replacement or refund — the merchant covers return shipping.

Items we can't accept

  • Intimate apparel and swimwear once unsealed
  • Beauty and personal care once opened
  • Custom-made or personalised items
  • Gift cards and digital products
  • Perishables and consumables

Some merchants may extend or restrict this list — check the merchant's policy on the product page before purchase.

When will I see my refund?

Refunds go back to the original payment method.

Once the merchant receives and inspects your returned item, the refund is approved and issued through Elevate. From there, timing depends on your bank — refunds usually appear on your card within a few business days of being issued.

You'll receive an email each time the return status changes: when the merchant receives it, when the refund is approved, and when it's been sent to your bank.

Ready to start a return?

Find your order, pick items, and submit — we'll take it from there.

Go to order tracking